Exchange policy

At Kesarika Jewels, we aim to ensure that every piece you purchase meets your expectations. We understand that sometimes an item may not be the right fit or style, and we’re happy to offer an exchange policy that prioritizes your satisfaction. Our goal is to make the exchange process as seamless and straightforward as possible while maintaining the quality and integrity of our products.

Below are the detailed terms and conditions of our exchange policy:

Eligibility for Exchange

You may request an exchange within 7 days of receiving your purchase if the following conditions are met:

1. The item must be unused, unworn, and in its original condition, with no signs of wear or damage.

2. All original packaging, tags, authenticity certificates, and accessories must be included with the return.

3. The item must not have been resized, engraved, or customized.

4. Certain items, such as clearance or final-sale products, may not be eligible for exchange. Please check the product details or contact us for clarification.

Exchange Process

To initiate an exchange, follow these steps:

1. Contact Customer Support:

- Email us at [kesarikajewels@gmail.com] or call us at [91+9354315575]. Provide your order number, a description of the item you wish to exchange, and the reason for the exchange.

- If there is a defect or issue with the item, please include clear photographs as proof.

2. Approval and Instructions:

- Our team will review your request and provide you with exchange approval and instructions.

- You will receive details on where to ship the item and any additional steps required to complete the exchange.

3. Prepare the Item for Return:

- Carefully pack the item in its original packaging to prevent damage during transit. Ensure all documentation is included.

4. Ship the Item:

- You are responsible for shipping the item back to us. For exchanges due to defects or errors on our part, we will reimburse the shipping costs.

- Once shipped, share the tracking details with our team for timely processing.

Exchange Options

1. Size or Style Change:

- You can exchange your item for a different size or style of the same product (subject to availability). Any price difference must be settled before the exchange is processed.

2. Product Upgrade:

- If you wish to exchange for a higher-priced item, the difference must be paid before shipping the new product.

3. Store Credit:

- If you prefer, we can issue store credit for the value of your original purchase. The store credit can be used for any future purchase on our website.

Processing Time

Once we receive your returned item, it will be inspected for eligibility. If approved, your exchange will be processed within 7-10 business days. Delivery timelines for the new product will depend on availability and shipping location.

Non-Exchangeable Items

The following items are not eligible for exchange:

- Customized or personalized jewelry

- Engraved items

- Clearance or sale items

- Damaged or altered products that do not meet our exchange criteria

Damaged or Defective Items

If you receive a damaged or defective product, please notify us immediately. We will arrange for a replacement or provide store credit after verifying the issue. Return shipping for defective items will be covered by us.

Contact Us

For any questions about our exchange policy, please reach out to us at [kesarikajewels@gmail.com] or [91+9354315575]. Our team is here to assist you with any concerns and ensure a smooth exchange process.

At Kesarika Jewels, we strive to make your shopping experience as delightful as possible, helping you Shine in Every Style!